FAQs
Q: Are all products eligible for return & refund?
A: Yes, all products except Pre-Loved products. Products from our International Collection will be eligible for return/refund only if the product is damaged
Q: Are all products eligible for COD?
A: Products worth Rs.1100/- are eligible for COD
Q: Is shipping free for all products?
A: Shipping is free for all pre-paid orders except Pre Loved fashion products.
Q: What are the shipping charges for Pre Loved fashion products?
A: A flat shipping charge of Rs.100/- will be applicable for Pre Loved Fashion products.
Q: What are the shipping charges for COD Orders?
A: COD handling charges of Rs.60/- are levied for orders ranging between Rs.300 to Rs.699 & Rs.110/- for orders from Rs.700 and above.
Q: What is the maximum order value allowed for COD orders?
A: You can order products worth Rs.1100/-
Q: What is your “No Questions Asked” return policy?
A: Well its pretty straight forward. We don’t ask any questions if you decide to cancel your order within 12 hours of purchase. A refund of entire amount paid is initiated. Applicable for all products except Pre-Loved products.
Q: When do you accept returns?
A: We accept returns under below scenarios
- If product has size issue (For eg. Ordered XL but received L or XS etc.)
- If product has print issue (For eg. Ordered Evil Eye Feather Crop Top but received Dream Catcher Crop Top)
- If product received is of wrong colour (For eg. Ordered Black colour but received Red)
- If product is damaged (For eg. Product is torn or Print is damaged)
- If you decide to cancel your order within 12 hours of purchase
- If product received is different from that what was ordered
Q: What is the procedure for raising a return request?
A: We love to keep things simple for our customers. All you have to do is use the appropriate e-mail template provided for each scenario & send us the same at care@theaccessorys.com. That’s it & we will take care of the rest.
Q: How much time does it take for your product to get delivered?
A: Normally it would take 5 to 7 working days for printed clothing & 3 to 4 working days for accessories.
Q: Why does it take 5 to 7 working days for your products to get delivered?
A: Well since these are custom printed products there are two parts to it.
- Product handling time – 3 to 4 days (includes product procurement & customisation)
- Delivery time – 2 to 3 days (average time taken by our courier partners)
Hope we were able to solve all your queries however incase you need any further clarification do get in touch with us @ care@theaccessorys.com