Query E-Mail Templates

Scenario 1: Steps to raise ticket for product replacement due to Size Issue 

Step 1: Compose a new e-mail & address it to care@theaccessorys.com

Step 2: Copy Paste below details in the E-Mail Subject Line & update details .

Product Replacement | Size Issue | Order No. 1XXX12

Step 3: Copy Paste below details in the E-Mail Body & update details.

Hi,

I would like my below product replaced

Product Name: eg. No Fuss Tank Top

Colour Ordered: eg. Grey Melange

Order No.: eg. 1XXX12

Size Ordered: eg. XL

 

Size Received

(For Tank Tops, Crop Tank, Crop Hoodie below size details required, please refer the size chart image on website for reference)

 Chest in Inches: eg. 13 inches

Length in Inches: eg. 16.5 inches

(For Crop Tops, T-shirts, Sweatshirts below size details required, please refer the size chart image on website for reference)

Chest in Inches: eg. 40 inches

Length in Inches: eg. 26 inches

Shoulder in inches: eg. 17 inches

Sleeve length in inches: eg. 23 inches

Sleeve open in inches: eg. 3.5 inches

Step 4: Click the product image as shown below & attach the same to this e-mail. Product should be clearly visible in the picture & it should be in .jpg format.

                

_______________________________________________________________________

Scenario 2: Steps to raise ticket for product replacement due to Print Issue (For eg. Ordered Evil Eye Feather Crop Top but received Dream Catcher Crop Top)

Step 1: Compose a new e-mail & address it to care@theaccessorys.com

Step 2: Copy Paste below details in the E-Mail Subject Line & update details.

Product Replacement | Print Issue | Order No. 1XXX12

Step 3: Copy Paste below details in the E-Mail Body & update details.

Hi,

I would like my below product replaced

Product Name Ordered: Evil Eye Feather Crop Top

Order No.: 1XXX12

Reason: I have not received the print I have ordered. 

Step 4: Click the product image & attach the same to this e-mail. Product should be clearly visible in the picture & it should be in .jpg format.

_______________________________________________________________________

Scenario 3: Steps to raise ticket for product replacement if product received is of wrong colour (For eg. Ordered Black colour but received Red) 

Step 1: Compose a new e-mail & address it to care@theaccessorys.com

Step 2: Copy Paste below details in the E-Mail Subject Line & update details.

Product Replacement | Colour Issue | Order No. 1XXX12

Step 3: Copy Paste below details in the E-Mail Body & update details highlighted in yellow.

Hi,

I would like my below product replaced

Product Name Ordered: eg. Evil Eye Feather Crop Top

Colour Ordered: eg. Black

Order No.: 1XXX12

Reason: I have not received the colour I have ordered.

Step 4: Click the product image & attach the same to this e-mail. Product should be clearly visible in the picture & it should be in .jpg format.

_______________________________________________________________________

Scenario 4: Steps to raise ticket for product replacement due to Damage Issue (For eg. Product is torn or Print is damaged)

Step 1: Compose a new e-mail & address it to care@theaccessorys.com

Step 2: Copy Paste below details in the E-Mail Subject Line & update details.

Product Replacement | Damage Issue |Order No. 1XXX12

Step 3: Copy Paste below details in the E-Mail Body & update details highlighted in yellow.

Hi,

I would like my below product replaced

Product Name Ordered: eg. Evil Eye Feather Crop Top

Colour Ordered: eg. Black

Order No.: 1XXX12

Reason: I have received a damaged product. (describe the issue for eg. Product is torn or Print is damaged)

Step 4: Click the product image & attach the same to this e-mail. Product damage should be clearly visible in the picture & it should be in .jpg format.

_______________________________________________________________________

Scenario 5: Steps to raise ticket for order cancellation (No questions asked)

Step 1: Compose a new e-mail & address it to care@theaccessorys.com

Step 2: Copy Paste below details in the E-Mail Subject Line & update details.

Order Cancellation | Order No. 1XXX12

Step 3: Copy Paste below details in the E-Mail Body & update details.

Hi,

I would like to cancel my below order

Product Name Ordered: eg. Evil Eye Feather Crop Top

Colour Ordered: Black

Order No.: 1XXX12